Intelligent Chatbots
Support that's Instant and Human-Friendly
Deliver faster, friendlier service with AI chatbots that resolve common questions and escalate complex ones with empathy and ease.
Why Intelligent Chatbots
Customers expect fast answers. Automation should feel helpful, reliable, and human.
How ShamsAI helps
- Automate routine questions with accurate, brand aligned responses
- Escalate complex cases with context and handoff quality
- Integrate with CRM, knowledge, and ticketing to close the loop
- Measure intent, resolution, and satisfaction to improve over time
Business Outcomes
Support patients and HCPs with accurate, compliant information.
- Provide clear answers on access, availability, and support programs
- Route adverse events and medical inquiries with proper handling
- Reduce call volumes while improving time to resolution
- Ensure consistent, audit ready logs and responses
Use Cases
- Patient and HCP assistance
- Product and access information
- Service triage and appointment support
- Employee service desks
Benefits
- Faster responses and higher satisfaction
- Lower service costs and fewer handoffs
- Better data for continuous improvement
- Consistent service across channels
We will help you design an AI service layer that customers trust.